Policies
Cancellation & Late Policy
We ask that you please cancel or reschedule 24 hours before your appointment time
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If you do not cancel/reschedule your appointment within 24 hours, your card on file will be charged 50% of the cost of the service(s) booked.
If you cancel the same day, or no call no show your appointment, your card on file will be charged 100% of the service(s) booked.
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Late arrivals;
Please let me know if you are running behind, if you are 15 minutes late your card on file will be charged a $1​5 late fee.
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If you are 25 minutes late, your appointment will be cancelled. There are no exceptions.
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What To Expect
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Please note that your eyes will be closed for a long period of time, so no phone use is permitted during your appointment.
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Eyelash extension application takes anywhere from 1-2 hours to properly complete. Please schedule your day accordingly. Remember, good lashes can't be rushed!
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Please use the restroom, eat, and send any texts before your appointment time.
Getting lashes can be so relaxing that you end up falling asleep... this is perfectly fine!
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How To Show Up To Your Appointment
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Please show up to your appointment
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- Makeup Free.... especially mascara free
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- Not wearing contacts (If you are getting eyelash extensions)
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- Ready to relax & be pampered!
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Lash Extension Aftercare
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Your lash retention is STRONGLY based upon your aftercare and upkeep
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Do not get your eyelashes wet in the first 24 hours so the glue can bond properly. You can get your lashes wet in various ways other than showering, such as swimming and sweating
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After the 24 hour mark, you should clean your eyelashes daily with an approved lash cleanser. This will TREMENDOUSLY help your retention and overall look of your extensions. Lash Bath kits are available for purchase at McKenzie Artistry.
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Brush your lashes daily with the spoolie I will give you after every appointment. This will help keep them in order and fluffy
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No mascara, curling wands, or lash strips. If you find yourself feeling the need to use these products, you are probably waiting too long between fills
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Don't pick/pull/rub your eyelash extensions or eye area. This will cause premature lash shedding and picking and pulling could even potentially damage your natural lashes
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No products with oil around the eyes. These kinds of products can weaken the glue bond
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Extreme heat and open flames will cause damage to your eyelash extensions and singe them. Please be cautious when being exposed to lighters, ovens, blow dryers, etc.
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